FAQ.


Account Questions

How can I create a VisionBTC account?

Creating VisionBTC account is quite easy and straightforward. Follow this link, fill in the registration form carefully and then press "REGISTER".


Am I allowed to open more than one VisionBTC account?

No. If we find that one member has more that one account from the same IP address, the entire funds will be frozen.


How can I change my email address or password?

You can change your password directly from your account by editing it in your personal profile, you need to contact Support department to change your email address.


What should I do when I cannot log into my account because I forgot my password?

Simply go to Password Reminder section, type your username or e-mail and you'll receive your account information.



Investment Questions

How do I invest?

First of all you need to open a VisionBTC account for free and then log into your VisionBTC account, once you create your account, you are able to make your first deposit by clicking on 'Make a Deposit ', following that you shall decide how much you are keen to deposit and choose the suitable plan to start your investment, then click on ?make deposit?, thereafter you will see the BitCoin address that need to transfer in, after proceeding the payment the amount will credit to your VisionBTC account automatically, Therefore, your investment has officially started and your daily profit will be added to your VisionBTC account.


Which Payment Processor do you accept?

Deposit and withdraw funds are accepted to proceed via Bitcoin, PayPal, PerfectMoney, Payeer and Neteller.


How long does it take for my deposit to be added to my account?

Your deposit will be added to your account as soon as we receive the money deposited into our account. For Perfectmoney, Payeer & PayPal it's instant, for Bitcoin it may take up to 2-6 hours because of blockchain.info system policy.


What is BTC to USD conversion rate?

All Bitcoin deposits and withdrawals are proceeded with realtime exchange rate provided by CoinPayments.net.


Can I do a direct deposit from my account balance

Yes, you can invest from the balance.


How many times can I make deposits into my account?

There is no limitation on the number of deposits that you can make into your account. And all transactions are handled separately.




Withdrawal Questions

How can I withdraw funds from my VisionBTC account?

To withdraw funds from your VisionBTC account, just log in to your account using your username and password and click on the Withdraw section.


Is there a minimum withdrawal amount?

Yes, The minimum withdrawal amount is 0.0001 BTC, $1.00 PAYPAL, $5.00 NETELLER and no minimum for another processors.


How fast do you process withdrawals?

All withdrawal requests are processed within 24 hours. PayPal withdrawal requests are paid within 72 business hours (security resaons).


Is it possible to deposit money via Bitcoin and withdraw via other cryptocurrency?

No, it's not possible. We do not provide cryptocurrency exchange services.


When will I be able to receive back my principal investment?

The principal (your initial investment amount) is already included in the payout. It is not returned separately once the deposit expires.



Referral Program Questions

Does VisionBTC offer any referral program?

Yes we do, our referral program is a great way for everyone to earn, you earn up to 5% commission of all amounts deposited by every investor you refer.


Should I have an active deposit to be eligible to participate in the referral program?

No, is not necessary to have an active deposit to start earning referral commission.
Although you can make a deposit earn your daily profit and gain your referral commission as well.


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